First Time Users

At the first login to the service, you will be required to change the password provided to you by ARC.

1. At the login screen, enter your Organization Number, User ID, and Password and click Login. After validation by the system, the First Time Password Change screen displays.
    

2. Enter your current or assigned password in the Old Password field – the same as entered on the Login screen.
    

3. Enter a new password in the New Password field following the password requirements above.
    

4. Re-enter your new password in the Confirm New Password field.
    

5. Enter a security question and its corresponding answer in the question and answer fields. (The question and answer fields have a 64 character maximum.) This question and answer will be used if ARC customer service staff is consulted regarding system security.
    

6. After entering the required information, click the ACCEPT button. (If you make a mistake, you can click RESET to clear the form and start over or click CANCEL to return to the Login screen.)