1. The system is currently unavailable. Please try again in a few minutes.
Where: Login is redisplayed with this message.
Cause: The system is unavailable on login or becomes so during the session.
What to Do: Wait for a few moments and try again. The ARC Customer Service Center may be contacted if the message persists.
2. User locked out due to invalid attempts - contact next higher security.
Where: Login Screen.
Cause: The user has tried unsuccessfully to login more than 3 times.
What to Do: The organization's Security Manager will be able to reset the user's access to the system.
3. Invalid Organization / User ID / Password Combination Entered. Please Correct and Reenter.
Where: Login Screen.
Cause: Incorrect information entered, user ID or password (up to 3 invalid tries) organization and/or user ID does no exist.
What to Do: Reenter accurate login information.
Organization must be a number (not a letter)
Organization must be 3 or 8 digits
User ID must begin with a letter (not a number)
User ID may not include special characters
Password length must be exactly 8 characters
Password is case sensitive
Password may contain no repeat back to back characters
Deleted users may not login
No field can be left
4. You already logged in. Do you want to close your old session and create a new one?
Where: Login Screen.
Cause: The browser has been opened a second time using a separate window and login using the same user ID has been flagged. This often happens when the browser is closed before logout. To prevent this error, a user should always use the Logout button prior to closing the browser.
What to Do: Click the Yes button to close the first session and reenter login information.
5. Password Expired - Please contact next higher security.
Where: Login Screen.
Cause: More than 120 days has passed since the last password change.
What to Do: Your organization's Security Manager will be able to go through the steps to allow the user access to the system.
6. Your account has been locked - Please contact next higher security.
Where: Login Screen.
Cause: Login attempted after Password Expired message has appeared.
What to Do: Your organization's Security Manager will be able to reset the user's access to the system.
7. You must first log in before using the system.
Where: Login Screen is redisplayed with this message.
Cause: Due to inactivity, the user has been timed out of the system or has accessed a bookmarked page in the system without logging in.
What to Do: If the user wishes to continue, it will be necessary to login again.
8. You have been logged out successfully.
Where: Login Screen.
Cause: The Logout button was clicked and the session is closed.
What to Do: No action required. To initiate a new session, login again.
9. System Error. Please login again.
Where: Login Screen (and from any other screen).
Cause: The system is unavailable on login or becomes so at any time during the session.
What to Do: Go to Important News. If there is additional information, it will be posted. The ARC Customer Service Center will not have additional information.
10. You have been logged out of the system. Please login again.
Where: Login Screen (or any screen).
Cause: The user has been involuntarily logged out of the system.
What to Do: If the user wishes to continue, it will be necessary to login again.
11. Invalid Password Information Entered. Please correct and reenter.
Where: First Time Password Change screen and Password Change screen
Cause: Old password, new password and/or confirm new password fields were left blank or do not match; invalid old password entered or other password "rules" are violated.
What to Do: Enter correct old and new passwords or contact your organization's Security Manager to reset.
12. New password cannot be the same as the last three passwords.
Where: Login Screen.
Cause: The user has tried unsuccessfully to login more than 3 times.
What to Do: Enter a password that has not been used recently.
13. Please Enter a Valid Qualifying Question and Answer.
Where: First Time Password Change screen.
Cause: The user has not entered the mandatory qualifying question and its answer or both. This is important because the correct answer will be required if ARC security assistance is requested.
What to Do: The organization's Security Manager will be able to reset the user's access to the system.
14. Enter Valid Document Number.
Where: Input screen.
Cause: Less than 10 digits were entered when a single ticket search was attempted.
What to Do: Check information for accuracy to do another search.
15. Invalid PED entered.
Where: Input Screen.
Cause: In doing a search for a sales report, the user either included a non-Sunday date or the incorrect format: MM/DD/YYYY. All 4 digits of the year are required, for example, 2001.
What to Do: Check information for accuracy to do another search or logout.
16. Invalid ARC Number entered.
Where: Response Screen.
Cause: In doing a search, the user included and inaccurate or unauthorized ARC number.
What to Do: Check information for accuracy to do another search or logout.
17. No matching documents found in your search.
Where: Response Screen.
Cause: There are no documents in the system matching the search criteria.
What to Do: Check information for accuracy and do another search for that document or any other ticket/document number, PNR or ARC/PED and filter selections.
18. Error Running Report. If error persists please contact Administrator.
Where: Response screen.
Cause: Rarely, there is a system error in returning search results.
What to Do: Click the New Search button to return to Input screen and reenter ticket or ARC/PED. The ARC Customer Service Center may be contacted if the message persists.