If you are disputing a memo in ARC Memo Manager, the dispute must be initiated in the Dispute section of the Memo Details page. To access, click the Dispute button to begin the process.
Please note: When disputing a memo do not add the dispute in the AMM Correspondence section. You must use the Dispute section to initiate all disputes. Correspondence is only used to communicate with other entities (e.g., Carrier, GDS). A dispute added in the Correspondence section will not be treated as a dispute and can delay the resolution of your memo.
For detailed information, please refer to the Dispute section in ARC Memo Manager's Online Help System or User Guide.