Are you aware that you can view documents up to 39 months old in Document Retrieval Service (DRS)? You can retrieve entire sales reports in DRS or search documents by issue date, passenger name or credit card number. In order to do so, your agency must first register for DRS. The agency will appoint a Security Manager (similar to a My ARC Primary Administrator), who can create DRS user IDs and re-set DRS passwords for agency employees. If your agency has not registered for DRS, call CCC today to receive the application and begin the registration process. Applications are normally approved within 48 hours of receipt, provided the application has been completed in full and is signed by the agency's correct, authorized signee.
If you have any questions, please contact the Customer Care Center at +1 703.816.8003 or firstname.lastname@example.org.