Tip of the Week

Credit Card Chargeback Policy

The purpose of the credit card chargeback policy is to provide travel agents with the information they need to relieve themselves of liability from fraud-related credit card chargebacks.

The key points to remember:

  • Follow the instructions and procedures contained in Section 8 of the Industry Agents' Handbook.
  • Validate the credit card expiration date and effective date.
  • Obtain an approval code.

For additional information see the Industry Agents' Handbook (IAH) Section 8.4 - Credit Card Acceptance and Chargeback Information.

Following proper procedures for all credit card sales will offer the best protection in the event of a credit card chargeback.