Tip of the Week

Carrier ET Matrix - Updated

Now that the phased implementation of IAR ET Refund EDIFACT messaging has completed, please refer to the Carrier ET Matrix for the full list of carriers that support IAR ET Voids, ET Refunds and ET Cancel Refunds at www.arccorp.com/forms/ops/doc141.pdf. You can also access this list from www.arccorp.com by looking for 'E-TICKETING MATRICES' under 'TOP RESOURCES'.

Although originally scheduled for IAR ET Refund EDIFACT messaging, the following carriers have temporarily been deactivated until communication issues can be resolved: AZ/055, CA/784, CI/297, MU/781, NZ/086, PR/079, SQ/618.

IAR ET Refund EDIFACT messaging was implemented to help both agencies and carriers by keeping carrier databases synchronized with refunds performed in IAR. IAR is now compliant with industry ticketing resolutions requiring verification of OPEN coupon status in the carrier's electronic ticket database prior to processing a refund. ET refund messaging prevents unauthorized use of e-tickets which have previously been used, refunded, exchanged or voided. Please contact our Customer Care Center at +1 703.816.8003, option 3, or ccchelp@arccorp.com if you have any questions or issues related to processing refunds in IAR.