Tip of the Week

IAR Refund Assistance

Please remember that if you need assistance from ARC to manually enter a refund that was not loaded into IAR, you need to include the following information in the email to ARC to enter the refund on your agency's behalf:

CASE NUMBER (obtained by calling +1 703.816.8003, Option 3)
ARC#
Carrier
Ticket number
Full / Partial
ESAC Code

Please note: Don't forget to verify that the tickets have not already been refunded in a previous report or in a different ACN such as an HOL.