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ARC eSupport

Have questions concerning one of ARC's tools?

You can find online user guides for all of ARC's tools by clicking the eSupport link in the upper right corner of the My ARC log-in screen or the My ARC Homepage. The online user guides are designed to address the most common issues users encounter with our tools. Online assistance can be found for:

  • My ARC
  • IAR
  • Agent's Choice
  • ARC Memo Manager
  • Internet Sales Summaries
  • Document Retrieval Service

If you can't find a solution in the online guides, contact us by clicking the Ask for Helpbutton and we can assist you with your question.

You can also contact the Customer Care Center at +1 703.816.8003 or ccchelp@arccorp.com. The Customer Care Center hours are:

Monday - Tuesday 9:00 am to 9:00 pm EST
Wednesday - Friday 9:00 am to 7:30 pm EST