President and CEO
As President and CEO, Mike Premo plans and leads the execution of ARC's overall corporate strategy. With the help of his Executive Team, he also oversees the company's operations in support of revenue growth and customer satisfaction.
Mr. Premo became ARC's President and CEO in June 2011 after serving as the company's Vice President of Business Development, where he managed and guided relationships with all ARC customer groups, including travel agents, Corporate Travel Departments (CTD), carriers, and third parties. In addition, Mr. Premo was responsible for growing ARC's sales program in support of the company's broad range of products and services.
Before joining ARC in 2006, Mr. Premo served as Senior Vice President - Global Network for TQ3 Travel Solutions, as well as holding senior executive positions at Navigant International, TQ3's parent company. He also served as President and CEO of SatoTravel from 1990-1999. Having grown up in Minnesota, Mr. Premo began his industry career at Northwest Airlines after which he first entered the agency business at Gelco Travel. He and his family live in Northern Virginia.
Vice President and General Counsel
Thomas F. Casalino
Vice President - Financial Services and Chief Financial Officer
Thomas Casalino is responsible for strategic leadership of ARC's financial activities, including monitoring and accounting of the company's own financial performance. He ensures that the company meets its financial and liquidity requirements, manages financial settlements with travel agencies and carriers, and oversees ARC's office services.
Before joining ARC in 2008, Casalino served as Vice President and Regional Director for CBIZ Risk & Advisory Services, providing consulting services in risk management, internal audit and Sarbanes Oxley compliance for a diverse set of clients. Tom also held executive and senior financial management positions at Circuit City, Capital One, and Shawmut Bank subsequent to his formative experience at Ernst & Young.
Casalino holds a Bachelors degree from the College of the Holy Cross and achieved Certified Public Accountant and Certified Internal Auditor designations.
Vice President and Chief Risk Officer
In her capacity as Vice President and Chief Risk Officer, Leslie Bauer oversees the company's Enterprise Risk Management Program and advises the CEO and Board of Directors on overall corporate governance and best practices in business risk management. Her responsibilities include the company's information security program and internal audit services. Ms. Bauer, who joined ARC in 2010, ensures that the company possesses a framework that mitigates risks and strengthens ARC's risk-aware culture.
Prior to joining ARC, Ms. Bauer served at various organizations including Watson Wyatt, a consulting services firm, where she served as a chief audit executive; The Washington Post Company, a $4 billion media and education company, where she was Director of Internal Audit; and Fleet Street Publishing, a privately held publisher of special interest magazines, where she served as Controller.
Ms. Bauer is a CPA with a BS in industrial management from Purdue University.
Vice President and Chief Information Officer
Randy Black, Vice President and CIO, is responsible for the architecture and operations of the Information Systems in place at ARC, as well as the strategic vision for the IS environment.
Randy joined ARC in 1996 and has more than twenty-four years experience in IT management, most of his career spent in the travel industry. Randy has a degree in Computer Science and is a regular speaker at technology conferences.
Prior to joining ARC, Randy held a variety of management roles at National Processing Company, Humana, Inc, and General Electric.
Vice President and Chief Operating Officer
As VP and COO, Lauri Reishus is responsible for ARC's Agency and Carrier participation programs, including agency accreditation, airline ticket sales settlement, fraud prevention and customer support services. The Operations team delivers a wide range of additional products and business management solutions, generating revenue and improving efficiencies for travel agencies, airlines, and other travel suppliers further increasing the value our customers receive from their relationship with ARC.
Ms. Reishus spent 16 years with SatoTravel/Navigant prior to joining ARC in 2005. She last held the position of Vice President - Account Management with responsibility for some of the firm's largest multi-national clients. An innovative and dedicated leader, she brings considerable product management, call center operations, quality management, marketing, and client service experience to her current role with ARC.
Helena Light Hadley
Vice President and Chief Human Resources Officer
In addition to leading the company's talent acquisition, retention, and employee benefits programs, Helena Light Hadley oversees the company's strategy for cultural change and employee advancement.
Ms. Hadley came to ARC in May 2013 from Rolls-Royce, where she led the Talent Management and Organizational Development for the Global Defense Sector and North American Region. She began her career at Marriott International as Director of Training and Development, rising to Vice President of Staffing and Development. After Marriott, Ms. Hadley held diverse executive positions focused on human resources at a number of tier-one companies including, Invensys, Constellation Energy, Honeywell, and FINRA.
Ms. Hadley holds a bachelor's degree in speech communication from The Catholic University of America and a master's degree in communication arts from the University of Maryland.