What if I forget or lose my password?
Your organization's Security Manager can easily reset your password if you forget it. (Security Managers need to contact ARC to have your organization’s password reset.
If your password becomes compromised, the ARC Document Retrieval Service is designed so you can change your own password at any time. If it is your User ID that is compromised, your Security Manager will assign you a new one.
What are ARC COMPASSSM and the ARC Document Retrieval Service?
ARC COMPASS is a data warehouse containing 39 months of travel transaction information settled by ARC. It is the recognized industry data store and is the power behind a number of products and services including the ARC Document Retrieval Service.
The ARC Document Retrieval Service is a web-based storage and retrieval solution for ticketed transportation transactions. The service provides its users with secure and easy-to-use access to electronic versions of their ticketed transactions stored in ARC COMPASS covering the past 39 months.
How do I sign up?
There is an online application for the ARC Document Retrieval Service available to Agencies and Corporate Travel Departments (CTDs). (Carriers are required to complete and submit a printed application.) An owner or officer of your organization can complete the application and should be prepared with the organization’s IAR PRIMARY Master PIN and Password as well as your company’s Federal Tax ID number and bank account number that is on file with ARC. There are more detailed instructions at the application itself. Click here to go to the application. (If your organization is already using the Service, its easy to add new additional users. Please see your organization’s designated Security Manager for more information.)
When is information available?
The ARC Document Retrieval Service is available 24 hours a day seven days a week and information is updated daily, by 9 AM Eastern Standard Time.
How much does it cost to use ARC Document Retrieval Service?
There is no charge for access to the basic ARC Document Retrieval Service. It is a part of the ARC core products suite.