ARC Specialist Training Program

The ARC Specialist Training and Certification Program provides travel agents with training, an examination and certification to become an ARC Specialist (AS). The AS is a travel agent who has demonstrated the knowledge of ARC's Area Settlement Plan (ASP) by passing a stringent training program followed by an examination. All travel agents who successfully pass the exam receive a certificate and the “ARC Specialist” designation.

While any travel agent who passes the AS examination is certified, the ARC Specialist Qualifier (ASQ) is a travel agent who has officially been designated by their agency's owner or officer as the "qualifier" to be responsible for the day-to-day ARC functions for their agency. The designation is dependent on ARC's approval.

The purpose of the certification program and a designated "qualifier" is to make certain that ARC Ticket Reporting Agencies (TRAs) have at least one person on staff who is knowledgeable about ARC's operations, and ARC's processing and settlement plan. This will ensure that each TRA has the ability to maintain the day-to-day ARC functions, including ticketing, sales reporting and stock maintenance. In addition, it also provides the TRA with someone who is familiar with the Agent Reporting Agreement (ARA). All agency locations that would like to become or maintain TRA participation status must have an AS and an ASQ on staff.

Once a certification has been obtained, it is valid for as long as the AS maintains the certification through the annual continuing education process. For additional information about the ARC Specialist Training and Certification Program, please send an email to ARCSpecialist@arccorp.com.

The ARC Specialist Training and Certification Program provides education on ARC's policies, procedures, products and services. The program includes topics such as,

  • ARC 101
  • Agent Reporting Agreement (ARA)
  • My ARC
  • Ticketing
  • Credit Card Processing
  • Sales Reporting
  • IAR
  • ARC Memo Manager

ARC Specialist Training and Examination

The ARC Specialist training and examination is offered in a classroom format at ARC's headquarters in Arlington, VA or at a specified ARC site location. In addition to the classroom format, a self-paced course and examination can be taken online. This enables you to take the course and examination on any day and time that you choose.

The ARC Specialist examination must be completed within 90 minutes. This is applicable to both the classroom and online format. A passing score is 70% and higher.

Classroom Schedule

Date Location Deadline Registration
Jun 9 – Jun 12 Arlington, VA Jun 5, 2015 Click to Register
Dec 8 – Dec 11 Arlington, VA Dec 4, 2015 Click to Register

ARC Specialist Continuing Education Course

The continuing education courses are available only to current ARC Specialists. These courses are available online only.

ARC Specialist must complete one continuing education course each year by the end of the calendar year.

Online Registration

Click here to register to the take the ARC Specialist training and/or examination or a continuing education course online.

Please note, the online registration will not be available until January 19, 2015.

 

The fees for the ARC Specialist training and/or examination are as follows:

Training and Exam
  • Online
  • Classroom Format
  • San Juan, PR*

$450
$550
$400
Exam Only$250
Continuing Education CourseNo fee

*The ARC Specialist training at our San Juan, Puerto Rico location is provided in Spanish and the examination is in English.

The ARC Specialist Training and Certification Program provides travel agents with training, an examination and certification to become an ARC Specialist (AS).

An AS is an individual travel agent who has demonstrated the knowledge of ARC's Area Settlement Plan (ASP) by passing the ARC Specialist Training and Certification Program, which includes an examination. All travel agents who successfully pass the examination receive a certificate and the AS designation.

An ASQ, like an ARC Specialist (AS), is an individual travel agent who has demonstrated the knowledge of ARC's Area Settlement Plan (ASP) by passing the ARC Specialist Training and Certification Program, which includes an examination. While any travel agent who passes the ARC Specialist Training and Certification Program examination is certified as an AS, the ASQ is an individual travel agent who has been designated by their agency's owner or officer as the ARC-required "qualifier" responsible for the day-to-day ARC functions for their agency.

The AS certification is valid for one year. Beginning January 2015, in order to maintain the AS certification, a travel agent will be required to take one continuing education course each year in place of taking the training and/or examination each year. The ARC Specialist Training and Certification Program examination is no longer required.

If you forget your ARC Specialist Training and Certification Program ARCPin, you will be able to retrieve it online at arconlinetraining.com by providing specific account information, such as answers to your security questions.

The ARC Specialist Training and Certification Program continuing education courses are each approximately 30-60 minutes long.

No examination is associated with the ARC Specialist Training and Certification Program continuing education courses. However, the course may contain assessment questions.

Yes, you will receive email notifications informing you that you need to take an ARC Specialist Training and Certification Program continuing education course in order to maintain your AS certification.

Your AS certification will expire and you will be required to take the ARC Specialist Training and Certification Program in order to receive an AS certification once again. If you have been designated as your agency's ASQ, your ASQ designation will, too, expire and your agency will not meet the Agent Reporting Agreement (ARA) requirements.

The ARC Specialist Training and Certification Program fees are as follows:

  • Classroom training and examination – $550.00
  • Online training and examination – $450.00
  • Examination only (classroom, online) – $250.00
  • Continuing education courses – No fee

Unfortunately, you will have to register for the ARC Specialist Training and Certification Program again.

You can retake the ARC Specialist Training and Certification Program examination by itself as many times as you would like in order to pass.

For the first year, current ARC Specialists will have from January 19, 2015 to December 31, 2015 to complete the first continuing education course, in order to maintain the ARC Specialist certification. Every year thereafter, ARC Specialists will have the calendar year to complete a continuing education course.

For travel agents receiving their AS designation in 2015, you will have one year from the day you received your AS designation to complete and meet the annual requirement to maintain the AS designation.

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