Travel Agent Communications

PED 01/09/2011

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Andes Lineas Aereas Joins ARC

Andes Lineas Aereas (OY/650) has joined ARC as a participating carrier effective with sales on January 10, 2011 (PED 1/16/11).

With headquarters in Buenos Aires, Andes Lineas Aereas operates regional scheduled flights from Salta (SLA) and its hub at Aeroparque Jorge Newbery (AEP) in Buenos Aires, to domestic destinations such as Cordoba, Puerto Madryn, Puerto Iguazu, Tucuman and San Salvador de Jujuy. The airline also operates to seasonal destinations in Argentina and Brazil on behalf of tour operators.

The airline operates a fleet of MD-80s and Bombardier CRJ900 aircraft, and is displayed in Amadeus and Sabre GDSs.

Andes Lineas Aereas is offering 5% sales commission on published fares to ARC-accredited agents on all OY-issued tickets.

Andes Lineas Aereas has elected the General Concurrence method of agent appointment whereby all ARC agents are automatically appointed as agents of Andes Lineas Aereas. Currently, Andes Lineas Aereas accepts Cash as the only valid form of payment through ARC.

For inquiries, reservations, or sales information, please contact the offices listed below:

Andes Lineas Aereas
ARC Agent's Support Office
Telephone: +1 201.484.8036
e-mail: OY@groupsystemsamerica.com

Martin Luther King Jr. Holiday Information

Sales Report Submission

ARC's offices will be open on Monday, January 17, 2011, for the Martin Luther King Jr. Holiday. Your weekly sales report for PED 01/16/10 must be authorized by midnight Tuesday, January 18.

ARC will be open and operating Monday, January 17 with the normal Customer Care Center hours of 9am - 9pm Eastern.

If you have any questions, please contact the Customer Support Center at +1 703.816.8003 or at ccchelp@arccorp.com.


Tip of the Week: Exchanges with Lost Residual Values

When an exchange is done with a residual value (old ticket value higher than new ticket value) and the client forfeits the difference, you should enter the residual amount in the Adjustments field on the Exchange Summary screen. This will wash out the residual value and also help reduce the issuance of debit memos.


Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com