Travel Agent Communications

PED 11/15/2009

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Arik Air Joins ARC

Arik Air (W3/725) has joined ARC as a participating carrier, effective with sales on November 16, 2009 (PED 11/22/09). In operation since 2006, Arik Air is a wholly-owned Nigerian airline operating regional, continental and international service.

With headquarters in Lagos, Nigeria, Arik Air operates scheduled flights to 19 destinations within Nigeria in addition to destinations in West Africa, South Africa and the United Kingdom. Arik Air has also recently introduced non-stop service to JFK International from Lagos.

Arik Air operates Boeing NG 737 & 737-800, Airbus 340-500, and Hawker Bombardier Q-300 & Q-400 aircraft.

Arik Air has elected the General Concurrence method of agent appointment whereby all ARC agents are automatically appointed as agents of Arik Air unless specifically advised to the contrary by the carrier. At this time, Arik Air accepts cash as the only valid form of payment through ARC.

For inquiries, reservations or sales information, please contact the offices listed below:

Arik Air
c/o Aviareps Inc
One Penn Plaza, Suite 1416
New York, N.Y. 10119
Telephone: 877.900.ARIK (2745)
e-Mail: uscustomerservices@arikairint.com

Urgent Fraud Alert - Monitor Ticket Sales Daily

Recent incidents of unauthorized (remote) ticketing are prompting ARC to send this alert to our travel agent community in advance of the upcoming holidays.

Please take action and always monitor ticketing on a daily basis for unauthorized ticketing.

Review your IAR report or access all ticketing in your GDS early each day (including weekends and holidays) and review today's and yesterday's ticketing, looking for:

  • spikes in sales (cash and credit sales)
  • high risk itineraries (for example, international departures to and from West African destinations),
  • departure dates within a week, and/or
  • high dollar tickets.

If you suspect unauthorized ticketing or compromised credit cards, take immediate action to properly void the ticket through your GDS to obtain the ESAC code from the carrier's e-ticket database. Contact your GDS to inhibit all ticketing from any pseudo city code that you believe has been compromised and contact ARC Field Investigation and Fraud Prevention at fifp@arccorp.com or 703.816.8137 for additional instructions.

See additional fraud information here.


ARC Thanksgiving Holiday Information

Sales Report Submission

ARC's offices will be closed on Thursday, November 26, 2009, in observance of the Thanksgiving Holiday. The Customer Care Center will be open on Friday, November 27. Your weekly sales report for PED 11/29/09 must be authorized by midnight, Tuesday, December 1.

Ticket Modification/Voiding Schedule

Please note the following dates to modify and reconcile IAR transactions issued on Wednesday, November 25:

GDS Void/IAR Reconciliation Date - Friday, November 27

Customer Care Center hours for Thanksgiving Week:

Monday, November 23 & Tuesday, November 24: 9:00am - 9:00pm EST
Wednesday, November 25: 9:00am - 7:30pm EST
Thursday, November 26: Closed for Thanksgiving
Friday, November 27: 9:00am - 5:30pm EST

Please note that the Customer Care Center will be open on Friday, November 27. If you have any questions, please contact the Customer Care Center at +1 703.816.8003 or email at ccchelp@arccorp.com.


Emergency Document Orders During the Thanksgiving Holiday

In observance of the Thanksgiving Holiday, ARC will be closed, November 26 and - except for the Customer Care Center - Friday, November 27, 2009.

Emergency orders placed Wednesday, November 25 before 4pm EST will ship the same day and arrive on Friday, November 27 2009.

2nd Day Delivery orders placed on Wednesday, November 25 before 4:00 EST will arrive Monday, November 30.

Emergency orders placed Friday, November, 27 will ship on Monday, November 30 and arrive Tuesday, December 1, 2009.

Please place your document order early to avoid delays. You may direct any questions to ARC's Customer Care Center at +1 703.816.8003.


El Al Israel Now Accepts Diners Club Intl

Effective with sales of November 16, 2009 (PED 11/22/09), El Al Israel Airlines (LY/114) now accepts Diners Club Intl as a valid form of payment through ARC.


ARC MarketPlace - Ring in the New Year with More Commissions

'Tis the season to earn some extra commissions for yourself while providing your clients with great holiday travel ideas! Whether entertaining relatives at home or hitting the road, don't let your clients start their holidays unprepared. Join this webinar to learn about a wide variety of unique tours and activities. Trust us, there's no better gift than the peace of mind you'll provide your clients by helping them get those tour or theater tickets in advance. And with those extra bookings, there'll be some extra jingle in your pockets too!

Don't miss this month's ARC MarketPlace Webinar. Space is limited, so sign up now (Click Here) for this free session on Thursday, November 19th from 1pm-2pm EST. You'll receive login/call-in instructions via e-mail, after registration and prior to the training.

We look forward to your participation!


Tip of the Week: Searching in Memo Manager

The search function of ARC Memo Manager allows you to search for specific information or data by typing keywords into a search engine. Users are able to search using a wildcard in fields marked with a ♠ symbol. In addition, Memo Manager allows you to save your search parameters to use again in the future. To search for specific memo information:

At the ARC Memo Manager default landing page, click the Advanced Search link. Once selected, the Memo Manager - Search screen displays.

Type one or more values to search by various criteria:

  • Select the Memo Status you wish to search for using the drop down box.
  • Type the 3-digit carrier code in the Carrier# textbox. You can also type 2 digits and an * for a wildcard search. Or, you can search by Carrier name by typing the carrier name in the carrier name text field. The carrier name field is also wild card searchable.

Now select the Memo Type you wish to search for using the drop down box.

  • Type the ARC# in the Agency# textbox. To search for memos at a home office location and all branches, select the entire organization checkbox in addition to entering the ARC#. You may also perform a wildcard search in this field by entering the first 2 digits and an *. Or, you can search by Agency name by typing the agency name in the agency name text field. The agency name field is also wild card searchable.
  • Click the Search button.
  • Once selected, the search results displays
  • Click the Reset button to clear the input fields.
  • Click the Save Search button to save the search parameters for future use.

Note: Not all search criteria need to be selected to complete a search but the more criteria used will narrow the scope of the search and bring back fewer results.


Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com