Travel Agent Communications

PED 03/01/2009

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ARC Shelves Same-Day Voiding Initiative - Accelerates Data Availability

Through its advisory groups and outreach to travel agencies, ARC has heard the concerns around the effects of reducing the timeframe that travel agencies have to void a ticket to the same day as it was issued.

After a thorough examination of the issues and opportunities, it was concluded that a major improvement to data availability could be made without requiring so-called 'same-day voiding.' The decoupling of 'same-day voiding' program code already developed will take some effort, but it is the right step to preserve the high data quality that IAR enables while continuing to speed data to our customers. A measure, to be implemented this summer, will improve the timeframe for data availability to carriers by 36% or a full day improvement for most daily sales cycles. This initiative is in keeping with ARC's continuing mission to make ARC's data more accurate and available in an ever more timely fashion and is yet another in a long line of innovations that leverage the cooperative effort of travel agencies and ARC's Interactive Agent Reporting (IAR) tool bringing the industry the highest quality transaction data available today.

ARC will continue to make those improvements in the future and look forward to working responsibly with all our stakeholders - airlines, travel agencies and system providers.


ARC Memo Manager Update

US Airways has announced they will begin using Memo Manager March 9, 2009. When implemented, all newly issued memos will be distributed electronically through Memo Manager. If you are not already registered, please register to access, view and correspond regarding memos. Please note that paper delivery of debit memos will end upon implementation.

To Register For Memo Manager:

Visit www.arccorp.com and click on Memo Manager under Tool Logins.

Click the "Not Enrolled? Register Now" link to access the registration form.

If you need assistance, please contact the ARC Customer Support Center at 703.816.8003 or cschelp@arccorp.com.

To learn more, please visit www.arccorp.com/solutions/memo-manager-agencies.jsp.


ARC Welcomes OpenSkies

OpenSkies is a premium transatlantic airline (wholly-owned subsidiary of British Airways), offering competitive fares and exceptional value. OpenSkies flies from Paris-Orly to New York-JFK and Newark-EWR, and from Amsterdam-Schiphol to New York-JFK.

OpenSkies offer passengers the choice of two unique cabins for travel:

  • BIZ™ (business bed) - A 24-seat business class service featuring the only 180° fully lie-flat beds from Paris and Amsterdam to New York. BIZ also offers private lounge access and separate check-in.
  • PREM+™ (business seat) - Features 40 leather seats with a 140° recline and 52 inches of legroom, business class comfort at a lower price.

OpenSkies operates Boeing 757 aircraft and will be displayed in Amadeus, Galileo, and Sabre from early March 2009.

OpenSkies has elected the General Concurrence method of agent appointment whereby all ARC-accredited agencies and corporate travel departments are automatically appointed as agents of OpenSkies. OpenSkies accepts American Express, Diner's Club, MasterCard, UATP, Visa and cash as forms of payment through ARC.

For inquiries, reservations or sales information, please contact the number below:

OpenSkies Concierge Desk
+1 866.581.3596


Tip of the Week: ARC Memo Manager - Avoid Pop-ups and Excessive Navigation

"I keep getting ugly pop-ups and have to press buttons before logging in." This may be caused by the way you are accessing AMM. We suggest bookmarking the URL https://amm.arccorp.com/amm. Once you've bookmarked the site, go into your bookmarks, right click on the bookmark, select properties and then enter https://amm.arccorp.com/amm as the URL in the Web Document tab.


Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com