Travel Agent Communications

PED 06/29/2008

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PLUNA Joins ARC

PLUNA Lineas Aereas Uruguayas S.A. (PU/286) has joined ARC as a participating carrier effective with sales on June 30, 2008 (PED 07/06/08).

With headquarters in Montevideo, Uruguay, PLUNA serves the South American countries of Uruguay, Brazil, Argentina and Chile, in addition to Spain, with connecting service to the U.S. and Europe through code-share agreements. PLUNA operates a fleet of CRJ-900 Next Gen for its regional flights and Boeing 767-300 ER for its long-haul flights.

PLUNA has elected the General Concurrence method of agent appointment whereby all ARC agents are automatically appointed as agents of PLUNA unless specifically advised to the contrary by the carrier. At this time, PLUNA accepts cash as the only form of payment through ARC.

For inquiries, reservations, or sales information, please contact:

General Sales Agent, PLUNA
c/o Quest International Marketing
7061 Grand National Drive
Suite 124
Orlando, FL 32819
U. S. A
Phone: 407-278-7022
Fax: 407-278-7021
Email: frandji@questmarketingusa.com

PAWA Dominicana and Virgin Nigeria Now Accept Diner's Club, MasterCard and Visa

Effective with sales of June 30, 2008 (PED 07/06/08), both Virgin Nigeria (786/VK) and PAWA Dominicana (110/7Q) accept Diner's Club International, MasterCard and Visa as forms of payment through ARC.


Heli Air Monaco Now Accepts American Express

Effective with sales of June 30, 2008 (PED 07/06/08), Heli Air Monaco (YO/747) now accepts American Express as a valid form of payment through ARC.


ARC Memo Manager

As more carriers use Memo Manager to deliver their memos, the ARC team would like to kindly remind agents to proactively sign into Memo Manager to check if they have new memos in the system. This can easily be done by logging in and looking under the "Alerts" section on the home page.

As a reminder, memos are only inserted into an agent's sales report from Memo Manager when an agent authorizes payment. Agents can also dispute memos and communicate with the carrier via this online tool.

If you have not registered for ARC Memo Manager, please visit https://amm.arccorp.com/amm/ and click on "Not Enrolled? Register Now". Once registered, agents can view memos, correspond, pay a memo or dispute a memo online.

For more information on ARC Memo Manager, and to sign up for a Memo Manager webinar training class or view the self-paced online training demo, please visit www.arccorp.com/solutions/memo-manager-agencies.jsp. A listing of all Memo Manager enhancements to date can be found at www.arccorp.com/forms/amm_release_notes.pdf. Please contact the ARC Customer Service Center at 703.816.8003 or cschelp@arccorp.com for additional information.


Enhanced ARC MarketPlace Affiliate Program

The ARC MarketPlace Affiliate Program (formerly known as Commission Link) has a new, enhanced registration process. It is now quicker and easier to start having your Web site work for you by earning commissions. The ARC MarketPlace Affiliate Program allows you to place banners on your Web site that link to 6,000 worldwide destination activities, including theme parks, sightseeing tours, and airport transfers. ARC MarketPlace is also the exclusive seller of the prepaid ARC Travel MasterCard. With the ARC MarketPlace Affiliate Program, your clients can shop through the link(s) on your Web site while you earn commissions, paid to you by ARC, for everything they book.

Register online for the ARC MarketPlace Affiliate Program at www.arcmarketplace.com/affiliate.jsp.


ARC Independence Day Holiday Information

Sales Report Submission

ARC's offices will be closed on Friday, July 4, 2008, in observance of Independence Day. Agencies and CTDs will not have an extra day to prepare the sales report for PED 07/06/08. Your weekly sales report must be authorized by midnight Tuesday, July 8, 2008.

Customer Support Center Hours - 9:00 AM to 9:00 PM Eastern

Ticket Modification/Voiding Schedule

Please note the following extension dates to modify and reconcile IAR transactions issued Thursday, July 3, 2008:

  • GDS and IAR Void Extension Date - Monday, July 7, 2008

Placing Emergency Document Requisitions Orders Before the Independence Day Holiday

Please be advised that ARC will be closed on Friday, July 4, 2008, in observance of Independence Day. Emergency orders placed Thursday, July 3 before 4:00 PM EST will be delivered Monday, July 7 due to UPS scheduling.

Please order your stock accordingly. Contact ARC's Customer Support Center at 703.816.8003 for further assistance.


Tip of the Week: User Names and Password Resets in My ARC

Forgot your IAR username or password?

If you've already registered your IAR user name for My ARC, you can use the self-service password reset feature.

  • On the IAR login screen, click on 'Forgotten your Username or Password? Click here' link
  • Enter your IAR user name
  • Answer your three security questions
  • Create your new password

If you have not registered for My ARC or you are having problems with the self-serve password reset, contact your IAR or My ARC Administrator for assistance with resetting your password. To identify your IAR Administrator:

  • On the IAR login screen, click on the Forgotten your Username or Password? Click here' link
  • Click the 'No' radio button
  • Click on the 'Find your IAR administrator' link
  • Enter your agency's ARC number
  • Click the 'FIND ADMINISTRATOR' button

To identify your My ARC Administrator:

  • On the My ARC login screen, click the 'Find Administrator' link
  • Enter your My ARC User Name
  • Click Submit
  • Your administrator information will be sent to the email address listed in your profile

If you are the IAR Administrator or the My ARC Primary Administrator and have forgotten your user name or password, contact ARC's Customer Support Center at 703.816.8003 for assistance.


Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com