Industry Agents' Handbook - ARC

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Disclaimers and Terms of Use - Airlines Reporting Corporation Electronic VersionIndustry Agents' Handbook

Subject Index (02/2007)
Section 1 - Carrier Participants (04/2010)
Section 3 - Standard Documents and Validation Equipment
- Section 3.0 - Standard Traffic Documents (04/2010)
- Section 3.2 - Standard Non-Accountable Forms (03/2008)
- Section 3.4 - Carrier-Generated Forms (04/2004)
- Section 3.6 - Procedures for Ordering and Returning Traffic Documents/Administrative Forms (05/2010)
- Section 3.8 - Validation Equipment (08/2008)
Section 4 - Reservations
- Section 4.0 - Making a Reservation (04/2004)
- Section 4.1 - Recommended Reservations Practices (04/2004)
- Section 4.2 - Individual Carrier Reservations Rules (04/2004)
- Section 4.3 - Carrier Reservations Matrix (10/2009)
- Section 4.4 - Recommended Computer Security Practices (07/2010)
Section 5 - Ticketing
- Section 5.0 - Ticketing (04/2007)
- Section 5.1 - Carrier Manual Document Acceptance Chart (06/2008)
- Section 5.14 - Automated Ticketing (06/2008)
Section 6 - Exchange Transactions (05/2007)
Section 7 - Taxes, Fees, and Charges
- Section 7.0 - Taxes, Fees, and Charges (01/2010)
- Section 7.2 - U.S. Tax on Air Transportation (01/2010)
- Section 7.4 - Canadian Tax on Air Transportation Purchased in the U.S. (04/2008)
- Section 7.6 - U.S. Government Passenger Processing Fees (02/2009)
- Section 7.8 - Passenger Facility Charges (02/2009)
Section 8 - Credit Sales
- Section 8.0 - Credit Sales - General Information (07/2009)
- Section 8.2 - Credit Card Authorizations (07/2009)
- Section 8.4 - Credit Card Acceptance and Chargeback Information (07/2010)
- Section 8.6 - Carrier Instructions for Electronic Credit Card Billing (04/2004)
- Section 8.8 - Air Travel Card (the Universal Air Travel Plan - UATP) (04/2004)
Section 11 - Interactive Agent Reporting (IAR)
- Section 11.0 - General Information and Instructions (09/2008)
- Section 11.1 - Back Office Systems (BOS) Reconciliation (12/2007)
- Section 11.2 - Sales Summary and Reconciliation (11/2007)
- Section 11.3 - Federal and Legal Holidays/ARC Holiday Schedule (11/2008)
Section 13 - Variable Remittance Options
- Section 13.0 - General Description of Variable Remittance Options (04/2004)
- Section 13.2 - Examples of Forms (04/2004)
Section 14 - Reporting and Remitting Irregularities and How to Correct Them (12/2008)
Section 15 - My ARC (07/2009)
Section 20 - Training Program (07/2008)
Section 30 - ARC Bond and Irrevocable Letter of Credit Requirements and Information
- Section 30.0 - General Information (02/2008)
- Section 30.2 - Calculations and Maintenance (02/2008)
- Section 30.4 - Tips (02/2008)
- Section 30.6 - Instructions to Obtain a Bond (02/2008)
- Section 30.8 - Irrevocable Letter of Credit (LOC), Certificate Letter for LOC, and Amendment to LOC Instructions (02/2008)
Section 35 - Application Forms and How to Apply
- Section 35.0 - Application Forms and Automated Processing Services (09/2005)
- Section 35.2 - ARC Application Types (09/2005)
Section 40 - New ARC Independent Entities or Branches
- Section 40.0 - General Information for New ARC Independent Entities or New Branch Applications (09/2005)
Section 50 - Ticket Delivery
- Section 50.0 - Comparisons Between Retail and Ticket Delivery Locations (09/2005)
- Section 50.1 - General Information for Satellite Ticket Printer (STP) Applications (09/2005)
Section 60 - Reporting Agency Changes in Status Applications
- Section 60.0 - Introduction and General Information for Submission of Change of Status Applications (09/2005)
- Section 60.11 - General Information for Change of Ownership Applications (09/2005)
Section 70 - Field Investigations and Fraud Prevention Program
- Section 70.0 - Field Investigations and Fraud Prevention Program (10/2004)
- Section 70.1 - Fraud Prevention Tips (04/2004)
- Section 70.2 - Reporting of Theft, Burglary, or Lost ARC Traffic Documents or Identification Plates (04/2004)
Section 80 - Agent Reporting Agreement (03/2010)
Section 90 - Independent Arbitration Panel Rules of Procedure (03/2009)
Section 100 - Travel Agent Arbiter
- Section 100 - An Agent's Guide to the Arbiter's Rules of Practice and Procedure: Table of Contents (04/2004)
- Section 100.0 - Rules of Practice and Procedure (04/2004)
- Section 100.2 - Resolution to Establish a Travel Agent Arbiter Program (04/2004)
Section 200 - Instructions and Application for Voluntary Cancellation of ARC Listing (03/2008)