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ARC Memo Manager is a Web-based product that automates and improves the paper memo distribution and settlement process for both carriers and agencies. It provides an easy way for ARC participating carriers and travel professionals to electronically process and settle memos. This application facilitates the processing of both debit and credit memos, two-way communication, and electronic payment. Data is housed in a secure central repository where it remains available for review within ARC Memo Manager for 39 months.
Pricing and Ordering: Please contact us for pricing details. You must be an active ARC participant to order this product.
- Send electronic files to upload memos or key them in manually
- Accept or reject disputes online
- Correspond with agencies and GDSs in real time online
- Export memo details
- Search on a variety of criteria including memo status
- Memos can be paid directly through IAR
- Improved cash flow through electronic payment and faster communication to settle memos faster
- Elimination of another major paper-based process
- Reduction of distribution and settlement costs
- Superior data quality and accuracy
- Streamlined process - memos will no longer be "lost in the mail"
- The ability to easily track up-to-date status in the system at any time; memo history is stored in a central repository
Memo Manager supports the XML schema and the BSPlink file format.
Yes, an agent can send a payment directly to the carrier outside of Memo Manager but record the payment in the system. The carrier could then close out the memo once payment is received.
The carrier has the ability to control the number of times a memo can be disputed, when the memos will go inactive and the aging warning. The administrator can assign different user roles such as administrator, full access and view/correspond access to users within the organization.
