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ARC Document Retrieval Service (DRS)

Online access to past 39 months of ticketed transaction data

ARC Document Retrieval Service is a secure, paperless record-keeping system for ARC participants that delivers immediate online access to more than three years (39 months) of IAR-reported ticketing data.

Pricing and Ordering: Document Retrieval Service is part of the core set of products included in the cost of participation.

Learn more about participation

  • View tickets issued in the past 39 months. Display them one by one - with their entire history of refunds and exchanges - or grouped by Reporting Period or Period Ending Date (PED).
  • Document Retrieval Service is easy to use, and available to all agents and CTDs participating in the ARC Settlement Plan.
  • Includes all data shown on the original sales summary and text images of supporting documentation
  • Data is stored securely according to PCI standards.

Back Office System Information

IAR includes a feature for creating data files that can be imported into most Back Office accounting Systems (BOSs). Types of reports can include financial, customer, travel patterns, settlement, general ledger, and accounting. These can be used as an optional reconciliation tool to identify discrepancies in net cash, net credit and/or net remit between data in IAR and data contained in your BOS.

There are two separate files available depending on the amount of detail needed. Participants may request a list of transactions containing a summary of each transaction or a single detailed transaction. In addition, qualifiers can be used to further customize a file request.

Any inquiries about importing BOS files should be directed to the attention of your BOS vendor.

Document Retrieval Service eliminates the time, effort, and expense wasted on alternative storage methods - here's how:

  • Save time, ink, and stock by not printing obsolete agent and auditor coupons - and the hidden costs of ordering and stocking supplies
  • Enjoy accurate retrieval of details from tickets issued up to 39 months ago - organized as you need them by ticket, with full exchange/refund history, or in groups by date
Document Retrieval Service was designed to be very easy to use and understand. There are no special commands to remember, just type a ticket number and click a button for a standard document search.
This service is only accessible to participating Carriers, accredited Agencies and CTDs.
It's FREE! Document Retrieval Service is just one of the valuable services that we provide participating organizations.
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