Application - New Accreditation Accreditation
Information on how to process applications for a new independent entity or a new branch. E-mail:adm@arccorp.com Phone: (703) 816-8085 Fax: (703) 816-8086
Application Processing Service (APS) Accreditation
Information on how to use the software for application submission to ARC by electronic means. E-mail:apshelp@arccorp.com Phone: (703) 816-8085 Fax: (703) 816-8086
ARC Document Retrieval Service - Carriers Carrier Help Desk E-mail:carrierhelpdesk@arccorp.com Phone: (703) 816-8007
ARC Document Retrieval Service - Travel Agencies and CTDs Customer Service Center E-mail:csc@arccorp.com Phone: (703) 816-8003, Option 6
ARC MarketPlace ARC MarketPlace is an e-commerce travel Web site that features thousands of destination attractions and activities worldwide. The Web site offers travel professionals the opportunity to generate revenue and to provide enhanced customer service through free access to commissionable products from many of the industry’s top travel suppliers. Web:www.arcmarketplace.com E-mail:csc@arccorp.com Phone: 703-816-8003 Fax: 703-341-1079
ARC Specialist ARC Specialist - Agency Training and Certification Section 21 of
the Industry Agents' Handbook provides information about the ARC Specialist program, its requirements and conditions, and how to apply. Additional information can be found in our Form Catalog. E-mail:ARCSpecialist@arccorp.com Phone: (703) 816-8523/5115 Fax: (703) 816-8043
ARC Transaction History File - Carriers Carrier Help Desk E-mail:carrierhelpdesk@arccorp.com Phone: (703) 816-8007
ARC Transaction History File - Travel Agencies and CTD's Customer Service Center E-mail:csc@arccorp.com Phone: (703) 816-8003, Option 6
Bond & Bank Letter of Credit Sections 30, 30.2. 30.4, 30.6 and 30.8 of the Industry Agents' Handbook provide information
on where to obtain bonds and Letters of Credit, the pros and cons of each, ARC's calculation methods and exact replicas of the bond
and Letter of Credit forms. E-mail:bond-LOC@.arccorp.com Phone: (703) 341-5162 Fax: (703) 816-8178
Burglary - after 5:00 p.m. Field Investigations and Fraud Prevention E-mail:fifp@arccorp.com Phone: (703) 816-8137
Burglary - before 5:00 p.m. Field Investigations and Fraud Prevention E-mail:fifp@arccorp.com Phone: (703) 816-8131
Carrier Sales Output - 4-4-5 Data ARC Data & Analytical Products E-mail:ppub@arccorp.com Phone: (703) 816-8166 Fax: (703) 816-8005
Change - Agency Ownership Accreditation
Information on how to process applications for change of ownership. E-mail:adm@arccorp.com Phone: (703) 816-8085 Fax: (703) 816-8086
Changes - Agency Classification or Designation Accreditation
Information on how to process applications to redesignate branch to home
office or vice-versa or to reclassify restricted access to full service, full service to restricted access, or
on-site branch. E-mail:adm@arccorp.com Phone: (703) 816-8085 Fax: (703) 816-8086
Corporate Travel Department (CTD) Program Accreditation E-mail:jrehel@arccorp.com Phone: (703) 816-8085
Customer Support - Accreditation Information Center Accreditation
Provides responses to travel agent and carrier inquiries concerning
the full range of Accreditation activities including agent application standards, policies, and procedures. E-mail:adm@arccorp.com Phone: (703) 816-8085 Fax: (703) 816-8086
Customer Support Center - Travel Agency Services Help Desk Questions on exchanges, refunds, ticket issuance and other general reporting questions. E-mail:csc@arccorp.com Phone: (703) 816-8003 Fax: (703) 816-8039
Industry Agents' Handbook Products and Publications
To purchase an additional copy of the Industry Agents' Handbook or request a copy if you have not received the most
current edition. ARC issues a new handbook every January. All other questions pertaining to the qualifications and approval
process for ARC Accreditation should be directed to the Accreditation Information Services Center at (703) 816-8085. E-mail:ppub@arccorp.com Phone: (703) 816-8523 Fax: (703) 816-8043
Missing Sales Summary Customer Support Center
For sales summary report that has not been received E-mail:csc@arccorp.com Phone: (703) 816-8003 Fax: (703) 816-8039
Redesignation/Reclassification Accreditation Sections 35.0
and Section 60.0 of the Industry Agents' Handbook
provide information on how to process applications to redesignate branch to home office or vice-versa or to reclassify restricted
access to full service, full service to restricted access, or on-site branch. E-mail:adm@arccorp.com Phone: (703) 816-8085 Fax: (703) 816-8086 E-mail:corpcom@arccorp.com Phone: (703) 816-8525
Returned Checks/Compensatory Charges Information and assistance in wiring funds to cover a returned bank draft presented against
the weekly sales report. Phone: (703) 816-8060/8055
Sales Summary Errors Customer Support Center
For discrepancy on your Sales Summary E-mail:csc@arccorp.com Phone: (703) 816-8003 Fax: (703) 816-8039
Sales Summary Reports - Internet Access (ISS) Customer Support Center
The Internet Sales Summary is a free product which has been designed to facilitate an alternate
method of receiving your weekly Agent Sales Summary Report - optionally replacing the paper sales reports. Detailed instructions and
information regarding ISS is on ARC Form #930
and ARC Form #932. E-mail:csc@arccorp.com Phone: (703) 816-8003 Fax: (703) 816-8039
Temporary Closing of an Agency Location Accreditation
Information on how to report a temporary closing of an agency. E-mail:adm@arccorp.com Phone: (703) 816-8085 Fax: (703) 816-8086
Ticket Inventory Records Customer Support Center
Information about a ticket shipment received incorrectly. E-mail:csc@arccorp.com Phone: (703) 816-8003 Fax: (703) 816-8028
Ticket or Document Requisitions - Existing Agency Locations Customer Support Center E-mail:csc@arccorp.com Phone: (703) 816-8003 Fax: (703) 816-8028
Ticket or Document Requisitions - New Agency Locations Customer Support Center
Information on status of a pending ticket requisition for approved agents or new applicants. E-mail:csc@arccorp.com Phone: (703) 816-8003 Fax: (703) 816-8028
Training Classes Agency Training & Certification Phone: (703) 816-8523/5115 Fax: (703) 816-8043
Travel Agency Service Fees (TASF) - Credit Department ARC Credit Department for TASF transactions
For transaction and report limit changes, post-processing reconciliation questions, credit card acceptance
difficulties, and credit card charge back issues. Phone: (703) 816-5106
Travel Agency Service Fees (TASF) General inquiries and applications for agency participation in the ARC Travel Agency Service
Fee Processing Agreement. Assistance with TASF reporting procedures. E-mail:tasf@arccorp.com Phone: (703) 816-5106 Fax: (703) 816-5100
Travel Agency Service Fees (TASF) - Credit Card Questions for TASF Travel Agency Service Fees (TASF)
For transaction and report limit changes, post-processing reconciliation questions, credit card acceptance difficulties, and
credit card charge back issues. E-mail:tasf@arccorp.com Phone: (703) 816-5106 Fax: (703) 816-5100
