"Powered by ARC COMPASS®" products and services get their information from the ARC COMPASS data warehouse,
the leading, trusted source for travel transaction information. For more info,
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The ARC Ticket Resolution Service solution helps ARC-participating carriers account for payment of used ARC unreported tickets and carrier-identified credit card chargeback ticket transactions.
Through ARC’s combination of technology and a skilled, established resolution team, ARC has successfully identified and resolved over $10 million dollars in unreported tickets annually for our subscribing carrier customer base.
Easy web submission The Web-based service compares used ticket data from carriers to the ticketing activity stored in ARC’s data warehouse, ARC COMPASS®, to identify unreported sales. That information is then provided to the trained Ticket Resolution Services team (TRS team) for additional research and resolution.
Learn More about ARC’s web-based ticket Use-Match identification process.
Resolution Team Unreported Sales Resolution
Once unreported sales are identified by either our web-based solution or you, the carrier, our highly skilled TRS team quickly moves to research and collect on those unreported sales.
New in 2007! Chargeback Resolution:
As you, the carrier, identify credit card chargeback items that you would like to submit to the TRS team for resolution, you can do so through ARC’s new Memo Manager system Combined subscriptions to ARC Ticket Resolution Services and ARC Memo Manager provide carriers the ability to assign memos to ARC TRS for unreported sales and credit card chargebacks. The TRS service will support the following reason codes:
Unreported sales
Chargeback - Expired card
Chargeback - Invalid credit card number
Chargeback - Invalid/no auth approval code
Chargeback - Unauthorized charge
Chargeback – Fraud/Unauthorized charge
Flown and Refunded
ORDERING AND ADDITIONAL INFORMATION
To subscribe to the ARC Ticket Resolution Service, please contact an ARC Carrier Account Specialist at +1 703.816.8007. You may also send an email or complete a contact request form.
TAKE A TOUR!
Click on the image below to take a screenshot tour of the service.
