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| Q: |
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What type of memos will I receive in Memo Manager? |
| A: |
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ARC Memo Manager supports debit memos, credit memos, and recall commission statements. |
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| Q: |
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Is there an additional cost? |
| A: |
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No. ARC Memo Manager is one of the valuable services ARC provides to travel professionals participating in our core
programs. |
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| Q: |
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How can I pay for memos via ARC Memo Manager? |
| A: |
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ARC Memo Manager has an interface to IAR. When an agent pays a memo in ARC Memo Manager, the information is automatically included in the current sales report in IAR. |
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| Q: |
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How are transactions from ARC Memo Manager handled in IAR? |
| A: |
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IAR handles memos loaded from Memo Manager like manually-entered memos. They will have the same void and
modification windows as manually-entered memos. |
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| Q: |
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Will memos be automatically collected by ARC without consent of the travel professional? |
| A: |
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No. Only those memos authorized by the agency/CTD will be included in the IAR sales report for settlement. |
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| Q: |
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Can I pay by credit card through ARC Memo Manager? |
| A: |
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No. Credit card payments must be made directly with the carrier. |
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| Q: |
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What is a TRS memo? |
| A: |
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Memos that have the TRS checkbox selected have been sent to the ARC Ticket Resolution Service department for
collection. These are memos that are breaches of the ARA either as an unreported sale or an improperly reported sale
and can be sent by the carrier to ARC’s Ticket Resolution Service for collection. TRS handles memos for the following
reasons:
- Unreported sales
- Chargeback - Expired card
- Chargeback - Invalid credit card number
- Chargeback - Invalid/no auth approval code
- Chargeback - Unauthorized charge
- Chargeback – Fraud/Unauthorized charge
- Flown and refunded (duplicate usage)
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