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Exception Transactions are defined as transactions that cannot be processed electronically via IAR (i.e. refunds and exchanges older than 13 months). These transactions must be settled directly with the validating carrier. Exception transactions must be mailed to the validating carrier for processing and not ARC. If received by ARC, they will be returned to the issuing travel agency.
Since all exception reports must be mailed to the validating carrier by the standard Tuesday, 11:59 P.M. deadline, any delay may result in the validating carrier issuing an unreported sale debit memo.
For more information on exception transactions, please contact ARC’s Customer Support Center at 703.816.8003 or CSCHelp@arccorp.com.
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Electronic Settlement Authorization Code
All refunds, exchanges, and voids of an electronic ticket require an Electronic Settlement Authorization Code (ESAC). If performed directly in IAR, the agent must obtain an ESAC from the validating carrier.
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Registration for My ARC is now available!
Registration for My ARC is now available to all IAR and ISS users. My ARC is your centralized access point to a growing list of ARC tools and resources. This growing list will soon include IAR and ISS. One of the key features of this application is a single sign-on to access your ARC tools. Meaning, you will no longer be required to have multiple user names and passwords!
IAR and ISS are scheduled to be integrated with My ARC in 2008. To take advantage of all of the benefits and features that My ARC has to off, register your IAR or ISS user accounts now!
What do you need to create your account?
- An existing IAR or ISS username and password
- A unique e-mail address for each account
- For ISS users you must know your ACN
Benefits of My ARC:
- Self-service password resets – available 24/7
- View content specific to travel professionals
- Link multiple ISS accounts to a single My ARC account
Click here to register for My ARC.
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Improperly Reported Sales
Effective December 2007, ARC’s Ticket Resolution Services (TRS) department began handling the resolution of certain improperly reported sales transactions (credit card chargebacks). The improperly reported sales include the following chargeback reason codes assigned by the carrier and the credit card company:
- Expired credit card
- Invalid credit card number
- Invalid/no auth approval code
- Unauthorized charge
Agents are notified of these improperly reported sales the same way they are notified of unreported sales transactions. The resolution process will work the same. In most situations, ARC’s TRS department will contact the agent within seven (7) days of the TRS department’s receipt of the chargeback memo from the carrier.
Agencies will have an opportunity to resolve these transactions by demonstrating the sale was properly reported, resolving the chargeback, or by making payment via ARC’s Memo Manager System, or submitting payment directly to the validating carrier (including special payment arrangements).
Failure to resolve improperly reported sales may result in a default in accordance with the Agent Reporting Agreement. In addition, a $34.00 compensatory fee will be charged for each transaction. The compensatory fee will be drafted from the ARC designated bank account, following notice to the agent. [Please note, the ARC designated bank account will not be drafted for the dollar value of the improperly reported sale.]
Please contact ARC’s Customer Support Center at 703-816-8003 if you have any questions, or if you would like additional information.
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Have You Registered for ARC Memo Manager?
ARC Memo Manager is now available for ARC participating travel agents and carriers to electronically process and settle adjustment memos. ARC Memo Manger is a web-base tool that allows the processing of Debit Memos, Credit Memos, and Recall Commission Statements. These adjustment memos are sent to ARC Memo Manager by a participating carrier. Once sent, agents will be able to view, pay/accept or dispute their adjustment memos. If paid/accepted, a file will be sent from ARC Memo Manager to IAR, loading the adjustment memos into your IAR sales report for settlement, hence eliminating the need to manually enter adjustment memos into IAR! In addition, ARC Memo Manager facilitates two-way communications between you and the issuing carrier.
The following are specific benefits to ARC Memo Manager:
- Accept or dispute adjustment memos from participating carriers using a web-base application.
- Settle participating carriers’ adjustment memos through your IAR sales report.
- No longer have to manually enter adjustment memo transactions from participating carriers into IAR.
- Attached and share supporting documentation.
- Improve cash flow with electronic payments and faster communications.
- Gain immediate access to the status of an adjustment memo.
- Reduce processing time and costs.
- Gain easy access to data for analysis.
- Simplify communications.
For more information or to register, click here to visit the ARC Memo Manager home page on ARC’s corporate web-site.
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ARC Market Place
Looking to expand your services and earn additional revenue? Check out ARC MarketPlace! ARC MarketPlace is a go-to site enabling you to provide your clients with the total travel experience! Here you can book destination activities, sightseeing tours, airport transfers and much more for your clients in over 450 cities spanning 75 countries. By using ARC MarketPlace you get free access to commissionable products by the top travel industry suppliers around the world.
Commissions for ARC MarketPlace are paid via credit memo in ARC Memo Manager. To collect commissions, login to ARC Memo Manager then review your memos. Agents can search for these memos by selecting “Credit” under memo type. Accept a memo in ARC Memo Manager by selecting the “Pay” button for that memo. Once the memo has been accepted, ARC Memo Manager will automatically update your IAR sales report with the relevant memo information.
Take a look and see what ARC MarketPlace has to offer by going to the ARC MarketPlace Web site. Look for more products and suppliers to come in 2008!
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The ARC Travel Card
Are your clients concerned about carrying cash when they travel or the risk of using their personal credit card? Now they can get the flexibility of cash and the security of MasterCard with the new ARC Travel Card! Accepted at over 25 million locations worldwide, this prepaid card is designed to meet the flexible payment needs of vacation travelers without the risk of carrying cash and using a personal credit card. Travel professionals who sell the ARC Travel Card to their clients can earn sales commissions starting at 30%! Click here to learn more.
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Agency Training
Need training? ARC offers free online training for IAR, ARC Memo Manager, and My ARC. These interactive classes are offered via the web with audio conferencing through Microsoft Live Meeting. Each class is led by an instructor; participants are able to view the presentation and demo, and are able to ask the instructor questions.
IAR – An overview of the IAR system. Participants will learn how to manage IAR user accounts, become familiar with IAR screens and navigation, enter transactions into IAR, and learn how to authorize a sales report. In addition the relationship of ARC Memo Manager, My ARC and ARC MarketPlace with IAR will be discussed.
ARC Memo Manager – An Overview of the ARC Memo Manager system.
Coming soon, ARC MarketPlace training! Learn how to expand your services and earn extra revenue by using ARC MarketPlace.
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IAR Frequently Asked Questions
Looking for frequently asked questions regarding IAR, impacts to IAR, and IAR initiatives? Check out the IAR FAQ document located on ARC’s corporate web site in under the Documentation section in the IAR Resources Center! You may also access the document by clicking the IAR FAQ link.
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IAR Help News and Information Archives
If you need a previous issue of IAR Help News and Information, click here to send an email request.
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