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Q:
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What is the ARC Document Retrieval Service?
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A:
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The ARC Document Retrieval Service is a secure, paperless record-keeping system that delivers immediate online access to more than three years of ARC ticketing data, eliminating the need to store paper coupons and settlement coupons.
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Q:
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How easy is ARC Document Retrieval Service to use?
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A:
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The ARC Document Retrieval Service was designed to be very easy to use and understand. There are no special commands to remember, just type a ticket number and click a button for a standard document search. Experienced Internet users will find the ARC Document Retrieval Service very user friendly. For those users not yet comfortable with using the Internet, there are a variety of resources available to help in acquiring Web-related know-how. Books, as well as online tutorials and glossaries are abundant. Here is an example:
http://www.sc.edu/beaufort/library/pages/bones/bones.shtml
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Q:
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What information is available?
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A:
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The ARC Document Retrieval Service has all ARC ticketed transaction data for our participating agents, corporate travel departments (CTDs), and carriers going back 39 months. This data includes all data shown on the original sales summary and text images of supporting documentation.
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How secure is the information?
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Data security is essential for the ARC Document Retrieval Service. Not only does the application reside on a secured Web site, but also there are strict data access rules. User IDs are unique, and we have designed the security system so that each agency and carrier maintains its own user IDs.
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Q:
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How much does it cost to use the ARC Document Retrieval Service?
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A:
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It's FREE! The ARC Document Retrieval Service is just one of the valuable services ARC provides organizations that participate in our core programs.
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Q:
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Who can access the ARC Document Retrieval Service?
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A:
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This service is only accessible to participating Carriers, accredited Agencies and CTDs.
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