Arlington, VA - April 16, 2007 - On April 16, 2007, ARC advised the agency community that the IAR void and modification windows will be changed. Effective Saturday, July 21, 2007 (PED-7-22-07), the second business day void window for all transactions and the second business day modification window for sales transactions within IAR will be eliminated.
The second business day for voiding all transactions and for modifying sales transactions was provided in IAR for the purpose of reconciling transactions voided in the GDS that were not loaded into IAR due to transmission failures. ARC has been working closely with the GDS to resolve these issues and as a result, very few transactions voided in the GDS are not loaded into IAR. The small percentage of transactions not initially loaded into IAR are now identifiable by ARC, and require little or no intervention by the agent. Therefore, there is no longer an operational need for a second business day to void a transaction. Hence, beginning on July 21, 2007, the second business day for voiding all transactions and for modifying sales transactions will be eliminated from ARC's IAR system.
The following summarizes the void and modification procedures following the July 21 change:
From a front-line agent perspective, this change represents "no change" to when automated tickets can be voided in the GDS. Agents will still be able to void an automated ticket on the day-of-ticketing or on the next business day.
There is no change to the modification window for Refunds, Exchanges, MCOs, Debit Memos, Credit Memos, Recall Commission Statements, and Agent Automated Deduction (AAD) transactions. These transactions can continue to be modified until the submission deadline; 11:59 p.m. EST on Tuesday after the sales report PED. In addition, the void and modification window will remain the same for TASF transactions; 11:59 p.m. EST on Tuesday after the sales report PED.
The change in the void and modification procedures does not affect the agency's sales report submission deadline. Agents are still required to authorize their weekly sales report by the submission deadline; 11:59 p.m. EST on Tuesday after the sales report PED. In addition, all ARC accredited agent or Corporate Travel Department's (CTD) bank accounts will continue to be drafted 10 days after the end of the sales report PED.
To ensure a smooth transition, optional training will be available as we approach implementation. All training materials and online help documents will be updated to reflect the new void and modification procedures.
If you have any questions, please feel free to contact ARC's Customer Support Center at 703.816.8003 or CSCHelp@arccorp.com.
About ARC - ARC is a technology solutions company providing transaction settlement and data information services.
Airlines, travel agencies, corporate travel departments, railroads, and other travel suppliers process up to $80 billion annually through ARC's world-class settlement system, making it the financial backbone of travel distribution. ARC COMPASS®, the leading, trusted source for travel transaction information, powers data and analytical tools that help ARC customers make confident business decisions. For more information, please visit www.arccorp.com.