FREQUENTLY ASKED QUESTIONS

Q: What is My ARC?

A: My ARC is your centralized access point to a growing list of ARC tools and resources. It utilizes a single sign on that enables a user to have a single user name and password for every application that is behind My ARC.

Q: Is My ARC a requirement? Do I have to use it?

A: Once a tool or resource is available through My ARC, you will be required to use My ARC to access that tool or resource.

If you have bookmarked the login page to one of the many tools that are now behind My ARC, the links to these tools will no longer exists and your old accounts will be inaccessible.

Q: What is a tool?

A: A tool is any ARC application that is included in your base Carrier Participation fee and that is offered as an additional fee based service that require a user name and password to access such as the Online Carrier Reports (OCR).

Q: What is the fee to use My ARC?

A: There are no additional fees to use My ARC.

Q: How do I get started?

A: You organization must first complete the Primary Administration and Access Agreement form which can be found at http://www.arccorp.com/forms/My_ARC_PAA_Agreement.pdf to facilitate the registration process.

Q: When registering, can I register multiple email addresses?

A: For better protection, only one email address can be registered per user. This must be a unique email address that has not been registered by another user.

Q: All users within my organization share the same email address. How can we register?

A: To register for a My ARC user account, each user must have a unique email address. You will not be able to submit an email address that has already been submitted.

Q: How do I access My ARC?

A: Once you have registered, you may access My ARC from ARC’s corporate website or at https://myarc.arccorp.com/PortalApp/PreLogin.portal

Q: What carrier tools are available on My ARC?

A: The following carrier tools are available:

• The Agency List File
• Carrier (ASP) Bulletins
• Online Carrier Reports
• Carrier Ticketing Authority Center (CTAC)
• Working Groups pages (i.e. RAAC)

For a complete listing of the tools and resources that are available, visit the My ARC Home page at http://www.arccorp.com/myarc/.

Q: When will other tools be included behind My ARC?

A: Additional tools such as ARC Memo Manager, Document Retrieval System and ARC Ticket Resolution Service will be added to My ARC as quickly as possible. Adding tools is a complex process. As tools become available, you will be notified through our various carrier communications.

Q: My organization has access to a specific tool within My ARC; however I do not. How can I receive access?

A: You may request additional tools. The Tools box on the My ARC home page provides a Request Tool Access link which will allow you to request tools that are currently available to your organization. Tools requested must be approved by the tool administrator. Once a tool requested is submitted, the request is sent to the tool administrator.

Q: I need to change my user profile.

A: My ARC allows you to modify your own user profile. You can modify your user information, change your security questions and change your email options. In the User Info box on the home page, click the edit link to go into your user account.

Q: When updating my user information, must I obtain approval form my administrator?

A: User information fields that require approval from your administrator will have an “A” beside them. All other fields do not require approval. If you modify a user information field that requires approval, the request will be sent to your administrator for approval. Your administrator can approve or deny the request.

Q: I am an administrator, how do I approve or deny a user profile change or a tool access request.

A: The Administration site in My ARC provides a Pending Request screen. This screen will provide a list of the pending change request. You will easily be able approve or deny a request.

For detailed instructions, please refer to the Administration User Guide.

Q: What happens if I forget my security questions?

A: You will be able to change your security questions by editing your user account information from the My ARC Home page.

Q: I forget my password, who do I contact to have my password reset for My ARC?

A: One of the benefits of My ARC is that it allows you to reset your own password. You no longer to have contact ARC or your administrator for assistance!

Q: What are the system requirements to use My ARC?

A: My ARC requires very little in terms of hardware and software. All that is needed is an internet connection (dial up, cable, DSL, T1, etc.), a reasonably currently configured PC or laptop with Microsoft Windows 98, XP or above, and a browser that supports a 128-bit encryption.

Q: Where can I go for more information and product documentation?

A: For more information, visit the My ARC Home page at http://www.arccorp.com/myarc/. You will find comprehensive training and support documentation including online help, User Guides, Quick Reference Guide, and training videos. In addition, My ARC offers instructor-led online training using Microsoft Live Meeting.

If you have specific questions, feel free to contact ARC’s Carrier Help Desk at 703-816-8007, or CHD@arccorp.com.