2002 Edition
(click the Section name or number to view the desired document)

Disclaimers and Terms of Use - Airlines Reporting Corporation Electronic Version Industry Agents’ Handbook © 2002

Summary of Changes (last updated January, 2002)

Subject Index (New)

Section 1 - Airlines Reporting Corporation

Section 1.0 - Overview

Section 1.2 - Telephone Numbers

Section 2 - Carrier Participants

Section 3 - Standard Documents and Validation Equipment

Section 3.0 - Standard Traffic Documents

Section 3.2 - Standard Non-Accountable Forms

Section 3.4 - Carrier-Generated Forms

Section 3.6 - Procedures for Ordering and Returning Traffic Documents/Administrative Forms

Section 3.8 - Validation Equipment

Section 4 - Reservations

Section 4.0 - Making a Reservation

Section 4.1 - Recommended Reservations Practices

Section 4.2 - Individual Carrier Reservations Rules

Section 4.3 - Carrier Reservations Matrix

Section 4.4 - Recommended Computer Security Practices

Section 5 - Ticketing

Section Table of Contents

Section 5.0 - Introduction to Ticketing

Section 5.2 - How to Complete a Manual Ticket

Section 5.4 - Government Travel

Section 5.6 - Miscellaneous Charges Order (MCO)

Section 5.8 - Prepaid Ticket Advice (PTA)

Section 5.10 - Tour Order

Section 5.14 - Automated Ticketing

Section 5.15 - Instructions for Electronic Ticketing

Section 6 - Refunds & Exchanges

Section 7 - Taxes, Fees, and Charges

Section 7.0 - Taxes, Fees, and Charges

Section 7.2 - U.S. Tax on Air Transportation

Section 7.4 - Canadian Tax on Air Transportation Purchased in the U.S.

Section 7.6 - U.S. Government Passenger Processing Fees

Section 7.8 - Passenger Facility Charges

Section 8 - Credit Sales

Section 8.0 - Credit Sales - General Information

Section 8.2 - Credit Card Authorization

Section 8.4 - Credit Card Acceptance and Chargeback Information

Section 8.6 - Carrier Instructions for Electronic Credit Card Billing

Section 8.8 - Air Travel Card (the Universal Air Travel Plan - UATP)

Section 10 - IAR InteractivePlus

Section Table of Contents

Overview

Getting Started

Document Processing

Refunds and Exchanges

Preparing Your Sales Report for Authorization

Back Office Reconciliation

Screen Field Identifiers and Descriptions

Index

Appendix A - Useful Telephone Numbers and Resources for IAR Agents

Section 12 - Sales Reports

Section Table of Contents

Sales Reports - General Information

Reporting Procedures

Sales Report Reconciliation

Adjustments to Sales Summaries

Federal or Legal Holidays

Section 13 - Variable Remittance Options

Section 13.0 - General Description of Variable Remittance Options

Section 13.2 - Examples of Forms

Section 14 - Reporting and Remitting Irregularities and How to Correct Them

Section 20 - Training Programs

Section 21 - Certified ARC Specialist (CAS) Program

Section 30 - ARC Bond and Irrevocable Letter of Credit Requirements and Information

Section 30.0 - General Information

Section 30.2 - Calculations and Maintenance

Section 30.4 - Tips

Section 30.6 - Instructions to Obtain a Bond

Section 30.8 - Instructions to Obtain an Irrevocable Letter of Credit

Section 35 - Application Forms and How to Apply

Section 35.0 - Application Forms and Automated Processing Services

Section 35.2 - ARC Application Types

Section 40 - New ARC Independent Entities or Branches

Section 40.0 - General Information for New ARC Independent Entities or New Branch Applications

Section 50 - Ticket Delivery

Section 50.0 - Comparisons Between Retail and Ticket Delivery Locations

Section 50.1 - General Information for Satellite Ticket Printer (STP) Applications

Section 60 - Reporting Agency Changes in Status Applications

Section 60.0 - Introduction and General Information for Submission of Change of Status Applications

Section 60.11 - General Information for Change of Ownership Applications

Section 70 - Field Investigations and Fraud Prevention Program

Section 70.0 - Field Investigations and Fraud Prevention Program

Section 70.1 - Fraud Prevention Tips

Section 70.2 - Reporting of Theft, Burglary, or Lost ARC Traffic Documents or Identification Plates

Section 80 - Agent Reporting Agreement                   (Effective June 4, 2001, see diamonds in the margins of the text paragraphs that have changed)

Section 80.0 - Table of Contents

Section 80.1 - Agent Reporting Agreement

Section 90 - Independent Arbitration Panel of Rules

Section 100 - Travel Agent Arbiter

Section 100.0 - Table of Contents

Section 100.1 - An Agent’s Guide to the Arbiter’s Rules of Practice and Procedure

Section 100.2 - Rules of Practice and Procedure

Section 100.3 - Resolution to Establish a Travel Agent Arbiter Program

Section 200 - Instructions and Application for Voluntary Cancellation of ARC Listing

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