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Industry Agents' Handbook Online
Disclaimers and Terms of Use - Airlines Reporting Corporation Electronic Version
Industry Agents' Handbook
 
Download Entire Current Industry Agents' Handbook
 
Monthly Summary of Changes
 
  Subject Index (February, 2007)
  Section 1 - Carrier Participants (February, 2008)
 
  Section 3 - Standard Documents and Validation Equipment
    Section 3.0 - Standard Traffic Documents (January, 2007)
    Section 3.2 - Standard Non-Accountable Forms (March, 2008)
    Section 3.4 - Carrier-Generated Forms (April, 2004)
    Section 3.6 - Procedures for Ordering and Returning Traffic Documents/Administrative Forms (April, 2007)
    Section 3.8 - Validation Equipment (April, 2004)
 
  Section 4 - Reservations
    Section 4.0 - Making a Reservation (April, 2004)
    Section 4.1 - Recommended Reservations Practices (April, 2004)
    Section 4.2 - Individual Carrier Reservations Rules (April, 2004)
    Section 4.3 - Carrier Reservations Matrix (May, 2008)
    Section 4.4 - Recommended Computer Security Practices (April, 2004)
 
  Section 5 - Ticketing (April, 2007)
    Section 5.1 - Carrier Manual Document Acceptance Chart (May, 2008)
    Section 5.14 - Automated Ticketing (April, 2005)
 
  Section 6 - Exchange Transactions (may, 2007)
 
  Section 7 - Taxes, Fees, and Charges
    Section 7.0 - Taxes, Fees, and Charges (April, 2008)
    Section 7.2 - U.S. Tax on Air Transportation (April, 2008)
    Section 7.4 - Canadian Tax on Air Transportation Purchased in the U.S. (April, 2008)
    Section 7.6 - U.S. Government Passenger Processing Fees (April, 2008)
    Section 7.8 - Passenger Facility Charges (April, 2008)
 
  Section 8 - Credit Sales
    Section 8.0 - Credit Sales - General Information (May, 2006)
    Section 8.2 - Credit Card Authorizations (May, 2006)
    Section 8.4 - Credit Card Acceptance and Chargeback Information (April, 2008)
    Section 8.6 - Carrier Instructions for Electronic Credit Card Billing (April, 2004)
    Section 8.8 - Air Travel Card (the Universal Air Travel Plan - UATP) (April, 2004)
 
  Section 11 - Interactive Agent Reporting (IAR)
    Section 11.0 - General Information and Instructions (November, 2007)
    Section 11.1 - Back Office Systems (BOS) Reconciliation (December, 2007)
    Section 11.2 - Sales Summary and Reconciliation (November, 2007)
    Section 11.3 - Federal and Legal Holidays/ARC Holiday Schedule (January, 2008)
 
  Section 13 - Variable Remittance Options
    Section 13.0 - General Description of Variable Remittance Options (April, 2004)
    Section 13.2 - Examples of Forms (April, 2004)
 
  Section 14 - Reporting and Remitting Irregularities and How to Correct Them (April, 2004)
 
  Section 20 - Training Program (April, 2004)
 
  Section 21 - Certified ARC Specialist (CAS) Program (April, 2004)
 
  Section 30 - ARC Bond and Irrevocable Letter of Credit Requirements and Information
    Section 30.0 - General Information (February, 2008)
    Section 30.2 - Calculations and Maintenance (February, 2008)
    Section 30.4 - Tips (February, 2008)
    Section 30.6 - Instructions to Obtain a Bond (February, 2008)
    Section 30.8 - Irrevocable Letter of Credit (ILOC), Certificate Letter for ILOC, and Amendment to ILOC Instructions (February, 2008)
 
  Section 35 - Application Forms and How to Apply
    Section 35.0 - Application Forms and Automated Processing Services (September, 2005)
    Section 35.2 - ARC Application Types (September, 2005)
 
  Section 40 - New ARC Independent Entities or Branches
    Section 40.0 - General Information for New ARC Independent Entities or New Branch Applications (September, 2005)
 
  Section 50 - Ticket Delivery
    Section 50.0 - Comparisons Between Retail and Ticket Delivery Locations (September, 2005)
    Section 50.1 - General Information for Satellite Ticket Printer (STP) Applications (September, 2005)
 
  Section 60 - Reporting Agency Changes in Status Applications
    Section 60.0 - Introduction and General Information for Submission of Change of Status Applications (September, 2005)
    Section 60.11 - General Information for Change of Ownership Applications (September, 2005)
 
  Section 70 - Field Investigations and Fraud Prevention Program
    Section 70.0 - Field Investigations and Fraud Prevention Program (October, 2004)
    Section 70.1 - Fraud Prevention Tips (April, 2004)
    Section 70.2 - Reporting of Theft, Burglary, or Lost ARC Traffic Documents or Identification Plates (April, 2004)
 
  Section 80 - Agent Reporting Agreement (November, 2007)
 
  Section 90 - Independent Arbitration Panel Rules of Procedure (April, 2004)
 
  Section 100 - Travel Agent Arbiter
    Section 100 - An Agent’s Guide to the Arbiter’s Rules of Practice and Procedure: Table of Contents (April, 2004)
    Section 100.0 - Rules of Practice and Procedure (April, 2004)
    Section 100.2 - Resolution to Establish a Travel Agent Arbiter Program (April, 2004)
 
  Section 200 - Instructions and Application for Voluntary Cancellation of ARC Listing (March, 2008)



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