CUSTOMER SERVICE HELP LIBRARY •  MANUAL MCO FAQs •  BUSINESS IMPACT GUIDE •  E-TICKETING MATRIX •  CARRIER MANUAL DOCUMENT ACCEPTANCE CHART •  2007 HOLIDAY SCHEDULE / VOID WINDOW EXTENSION •  ARC 2007 PROCESSING CALENDAR •  GLOSSARY   Travel is a service industry, so ARC hires, trains and organizes to give your questions and issues the quick, capable attention you expect — and deserve.       ARC's Customer Support Center is here to help Phone: (703) 816-8003 Fax: (703) 816-8039 E-mail: csc@arccorp.com

ARC works to provide you with all the information you need about our products and services to help you be successful. Here are some additional resources: • Manual MCO FAQs — ARC will retire the obsolete manual Miscellaneous Charge Order (MCO) document effective October 17, 2005. Please click here to access frequently asked questions and answers to help you adjust your processes.   • Business Impact Guide — recommended business practices   • E-ticketing Matrix — summarry of individual carrier and GDS E-ticket functionalities   • Carrier Manual Document Acceptance Chart — denotes a carrier’s acceptance of manual traffic documents currently distributed through ARC   • 2008 Holiday Schedule/ Void Window Extension — ARC 2008 Holiday Schedule   • ARC 2008 Processing Calendar   • Glossary — key ARC and travel industry terms   • Additional IP Address Instructions — ARC will be adding an IP address on September 19, 2005; it may impact users of IAR InteractivePlus, ASP and Back Office Test Systems. Please click here for both information on the need to adjust firewall software settings, and also for instruction on how to make those adjustments.

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