A “branch” is an ARC authorized location where a travel agent’s customer can purchase travel-related products and transportation. Branch locations must have the same ownership as the agent’s “home” office. These offices accept payment, counsel travel and issue tickets. Branch types include both traditional retail locations (which are open to the public), and locations which are restricted from public access (i.e. located at a corporate client’s office or a call center environment).
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Allows public walk-ins |
Can share an address with other ARC numbers |
Located on client’s property |
Serves only corporate clients |
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Full Service Retail Branches
These are typically brick-and-mortar locations open to the public.
Download Application
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Yes |
No |
No |
No |
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Restricted Access Branch
These locations don’t offer a full service open to the public retail environment. While they are located on the Agents premises, the location is not accessible for walk-in sales.
Common restricted access locations include dedicated reservation call centers, home based agents, online agencies and dedicated corporate accounts.
Download Application
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No |
No |
No |
No |
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On Client Site Branch
These locations are located on a customer premises, and do not service the public.
Download Application
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No |
No |
Yes |
Yes |
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Centralized Service Location (CSL)
A CSL branch is an authorized agency branch located on the agent’s premises and must be dedicated to a corporate client or fulfilling ticket orders from a website. There may be up to 20 CSL’s located with the same physical space. This is particularly popular choice among large agencies with multiple large accounts (each with its own ARC number).
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When applying, we recommend you also pair CSL with a Ticket Fulfillment Location (TFL), which allows you to print tickets for multiple locations from a single printer.
To apply for a TFL, call at 703-816-8085.
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No |
Only with a Ticket Fulfillment Branch |
No |
Yes |
If an ARC-accredited entity is purchasing an ARC-accredited branch, home office location (HOL), or a single entity, ARC must approval the transfer of the location(s) to the purchaser’s home office Please complete the following:
Ownership change (654)
An STP is a location solely used for the printing and distribution of tickets. No other travel-related business (counseling, making reservations or accepting payment) is conducted at an STP. A “host” office, either a branch or the agent’s home office, issues tickets which are forwarded to the STP.
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