ARC Corporate Governance

ARC is committed to complying with the laws and regulations that pertain to it, and with maintaining high ethical standards in all of its business relationships. ARC's Code of Ethical Business Conduct allows our employees to familiarize themselves with the numerous laws with which the company must comply. The Code is supplemented by more detailed corporate policies and by ongoing awareness messaging and training. Because we take these matters so seriously, we wanted to share our position on them with you.

Code of Ethical Business Conduct

ARC's Code of Ethical Business Conduct, a summary of policies and business conduct guidelines that enable ARC employees to understand the basic rules that apply to ARC's work environment, helps ensure that our actions do not fall short of our legal and ethical obligations. The Code helps us understand what is expected of us to maintain ARC's well-recognized reputation for Integrity and to better guarantee compliance with applicable laws.

Read ARC's Code of Ethical Business Conduct.

Vision Statement

Engaging the world with winning travel data and settlement solutions.

Mission Statement

Develop a team of talented, motivated people to build the world's best settlement system for airlines and travel agents; and create the world's most secure and trusted source of airline data for customers interested in increasing their understanding of, or their commerce with the travel industry.

Culture Code

We play to win. We win when...

  • We are customer inspired and quality driven.
  • We act with integrity, use good judgment and deliver results.
  • We are innovators and courageous risk takers.
  • We go above and beyond to understand and satisfy our customers.
  • We are entrepreneurial and endlessly curious to explore new ideas.
  • We are relentless in working together to bring out the best in each other and our company.
  • We speak openly and treat everyone with respect.
  • We are passionate about work+life balance and celebrate each other's success.
  • We embrace a future of diverse and infinite possibilities.

We power ARC.

Board of Directors and Committees

ARC's Board of Directors is comprised of shareholder company representatives and ARC's own President and CEO. The Board goes to great lengths to attend to the concerns of non-carrier travel professionals and corporate participants through a system of standing and ad hoc advisory councils, boards, working groups and panels.

Board of Directors

  • Bonnie Reitz, Chairman
  • Air Canada
  • Air France
  • Alaska Airlines
  • American Airlines
  • British Airways
  • Delta Air Lines
  • Hawaiian Airlines
  • JetBlue Airways
  • Lufthansa German Airlines
  • Southwest Airlines
  • United Airlines
  • ARC

Committees

  • Travel Executive Council (TEC)
  • Advisory Council
  • Joint Advisory Board - Agent Reporting Agreement
  • Agent Working Group
  • Carrier Working Group
  • Debit Memo Working Group

Travel Agent Arbiter

William McGee

Associate Arbiter

Carlos F. Ramirez

Chairman Emeritus

David Landuyt