 |
|
|
|
|
|
|
|
|
|
|
| • |
CUSTOMER SERVICE PRINCIPLES |
|
|
|
|
|
|
|
 |
When You Partner with ARC, We Will:
- Be helpful, courteous, and resourceful
- Respond to you promptly and as promised
- Provide you with clear, accurate information and industry knowledge
- Be consistent, reliable, and fair
- Offer premier products and services that optimize value and address your needs
- Seek your views to ensure your experience exceeds your expectations
|
How You Can Help Us:
- Let us know promptly when your needs change
- Let us know if our products or services are not meeting your expectations
|
Have Your Say:
We aim to continuously improve our products and services. Your feedback is important to us – it can help us make improvements for the benefit of all our customers and the travel industry. We also like to hear about a job well done!
If you have a complaint, compliment, or suggestion, you can:
- Speak to a staff member or their supervisor; or
- Contact us directly at
We will respond to you within 48 hours acknowledging receipt of your complaint or suggestion; if you provide your contact details.
If you are not satisfied with the way we handle your complaint, you may contact our Vice President of Marketing, Sales & Customer Care at +1 703.816.8592.
|
|
|
